Research & Publications

Generative AI as a research topic

I investigate how the design of generative AI systems influences human behavior and decision-making, and how these systems can be crafted to foster trust, collaboration, and better outcomes in human–AI partnerships.

GenAI as a research method

I explore how generative AI can act as an interviewer to study human experiences and social dynamics, offering new ways to gather insights and understand complex interactions between people and intelligent technologies.

Human–AI Collaboration

I study how humans and AI can work together most effectively by leveraging their complementary strengths. My research focuses on designing collaboration processes and systems that enhance mutual understanding, trust, and performance in human–AI partnerships.

Prosocial technology design

I test how prosocial framing, transparency, and human-in-the-loop controls motivate people to disclose data, comply with safeguards, and trust technology solutions that serve the greater good.

Selected Publications

A selection of peer-reviewed articles and working papers exploring ethical technology adoption, human-machine collaboration, and consumer perception. Full publication list is available on Google Scholar.

2025

Student (Mis)Use of Generative AI Tools for University-Related Tasks

International Journal of Human-Computer Interaction · DOI: 10.1080/10447318.2025.2462083

Leonhard Reiter, Moritz Joerling, Christoph Fuchs, Robert Boehm

Extends the Technology Acceptance Model to quantify drivers of responsible AI use in higher education and estimate cheating prevalence in exams.

2024

A matter of perspective: Technology contributions are assessed differently from manager and consumer perspectives

Recherche et Applications en Marketing · DOI: 10.1177/20515707241283230

Amanda P. Yamim, Robert P. Mai, Moritz Joerling

Demonstrates how efficiency framing closes the perception gap between managers and consumers when evaluating technology-led innovation.

2023

People devalue generative AI’s competence but not its advice in addressing societal and personal challenges

Communications Psychology · DOI: 10.1038/s44271-023-00032-x

Robert Boehm, Moritz Joerling, Leonhard Reiter, Christoph Fuchs

Shows that awareness of AI authorship reduces perceived competence without diminishing the willingness to follow AI advice, highlighting nuanced AI aversion.

2023

To disclose or not to disclose?: Factors related to the willingness to disclose information to a COVID-19 tracing app

Information, Communication & Society · DOI: 10.1080/1369118X.2022.2050418

Moritz Joerling, Sarah Eitze, Philipp Schmid, Cornelia Betsch, Jennifer Allen, Robert Boehm

Identifies prosocial benefit framing, institutional trust, and perceived ease of use as levers that increase disclosure in tracing apps.

2022

“My colleague is a robot”: exploring frontline employees' willingness to work with collaborative service robots

Journal of Service Management · DOI: 10.1108/JOSM-11-2020-0406

Stefanie Paluch, Sven Tuzovic, Heiko Holz, Alexander Kies, Moritz Joerling

Unpacks employee personas and appraisal processes that drive willingness to collaborate with service robots in frontline roles.

2019

Service Robots: Drivers of Perceived Responsibility for Service Outcomes

Journal of Service Research · DOI: 10.1177/1094670519842334

Moritz Joerling, Robert Boehm, Stefanie Paluch

Explores how autonomy and psychological ownership shift responsibility attribution in human-robot service encounters.

Honors & Affiliations

  • Best Paper Award · La Londe Consumer Behavior Conference (2025)
  • Finalist, Best Paper Award · Journal of Service Research (2019)
  • 4-month research stipend · Kellogg School of Management, DAAD (2019)
  • Publication Prize for Ethical & Social Responsibility Research · RWTH Aachen University (2019)
  • Organizing Committee · EMAC Consumer Behavior Special Interest Group

GenAI Solutions

GenAI Teaching Innovations

I design hands-on learning experiences with the support of GenAI and with GenAI at the core of marketing education—from market segmentation games to thesis ideation copilots and qualitative analysis tools that allow class interactions and comparisons.

Market Segmentation Game

An interactive classroom game where students run live segmentation experiments using GenAI personas and feedback loops to explore positioning strategies.

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Thesis Topic Navigator

A GenAI sparring partner that blends retrieval-augmented research reviews with reflective prompts to help students converge on meaningful thesis ideas.

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Collaborative Qual Coding Coach

A qualitative analysis assistant that compares interview coding across students, highlights divergences, and guides methodical sense making.

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Open API E-commerce Sandbox

A teaching-ready environment for prototyping GenAI-enhanced storefronts, integrating external APIs, and experimenting with own website coding with GenAI.

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GenAI for Organizations

I partner with marketing, insight, and learning teams to prototype and deploy human-centered generative AI solutions—grounded in rigorous research design.

GenAI research copilots

Custom GPT/RAG interview assistants and qualitative coding pipelines that speed up market research while keeping human oversight central.

AI-powered company chatbots

Deploy branded assistants that connect to your data sources, answer customer or employee questions, and surface insight handoffs for your team.

Hands-on GenAI workshops

Practical sessions on using GenAI for web design sprints, API-connected automations, and learning from unstructured data—built around your team’s context.

Understanding unstructured data with GenAI

Integrating GenAI solutions that analyze text and other unstructured inputs—such as customer feedback—and infuse the insights into company dashboards for better decision making.

Curious about a prototype or implementation? Let’s build a GenAI solution together.

Let’s collaborate

For research partnerships, GenAI-powered market research, hands-on teaching, or custom AI tool development, feel free to reach out directly. I’m keen to explore projects that bridge human insight and technological innovation.